Overview
At AutoNationPart, we want you to be confident when ordering parts for your vehicle. If you need to return an eligible item, you may request a return within 30 days of delivery.
To be eligible for a return, the item must be unused, uninstalled, and in the same condition in which it was received. Where applicable, it must also include its original packaging, labels, accessories, hardware and documentation.
A receipt, order number or other proof of purchase is required to process a return.
Please contact AutoNationPart before sending any item back. Do not return products directly to the manufacturer or to an address shown on the original shipping package unless our support team instructs you to do so.
Parts That Don’t Fit
We provide vehicle fitment information to help you find compatible parts. However, vehicle configurations can vary even within the same year, make and model.
Before ordering, please verify your vehicle details, including the year, make, model, trim and engine. Where available, you can also use your VIN, OEM number or existing part number.
If you believe you received a part that does not fit your vehicle, contact us before attempting to install or modify it. Please provide your order number, vehicle details and, where requested, photographs or part numbers so we can review the issue.
Non-Returnable Items
Unless the item arrived damaged, defective or was sent incorrectly by us, we may not accept returns for:
- Parts that have been installed, used or altered
- Parts showing signs of attempted installation
- Items that have been painted, cut, drilled, welded or otherwise modified
- Items damaged due to improper installation or handling
- Items missing components, accessories or original packaging
- Special-order or custom-made parts where identified as such before purchase
- Clearance or final-sale items where clearly marked as non-returnable
- Gift cards or other non-physical products
Certain electrical and electronic components may have additional return restrictions once installed or connected. Any such restriction should be stated on the product page where applicable.
These restrictions do not affect any rights you may have under applicable consumer protection laws.
Damaged, Defective or Incorrect Items
Please inspect your order as soon as possible after delivery.
If an item arrives damaged, defective, incomplete or different from what you ordered, contact us as soon as possible.
Please provide:
- Your order number
- The name or part number of the affected item
- A description of the problem
- Clear photographs of the item and packaging where applicable
We will review the issue and provide instructions for the appropriate resolution, which may include a replacement, return or refund.
Please do not install a part that appears damaged or incorrect.
Refunds
Once your returned item is received and inspected, we will notify you by email that the return has been received and whether your refund has been approved.
If approved, the refund will be issued to your original payment method. The time it takes for the funds to appear in your account may depend on your bank, card issuer or payment provider.
Original shipping charges may not be refundable unless the return resulted from an error by AutoNationPart, a defective product or an item that arrived damaged.
Partial Refunds
In some situations, a partial refund may be considered rather than a full refund. This may apply when an eligible returned item:
- Is not returned in its original condition
- Has missing packaging, accessories or components
- Shows handling beyond what is reasonably necessary to inspect the product
- Has been damaged for reasons unrelated to AutoNationPart or shipping
We reserve the right to refuse a return where the item does not meet the conditions of this policy, subject to applicable law.
Late or Missing Refunds
If your refund has been approved but you have not received it, first check your bank or payment account.
You may also need to contact your card issuer or payment provider, as refunds can take some time to be processed and posted.
If you have completed these steps and still have not received your refund, contact us at [support email] with your order and refund details.
Exchanges
If you received a damaged, defective or incorrect part, contact us at [support email] before returning it.
If you ordered the wrong part and need a different one, please contact us. Depending on the circumstances, we may ask you to return the original eligible item and place a new order for the correct part.
Replacement availability cannot be guaranteed and will depend on current stock.
Return Shipping
Before returning an item, please contact us at [support email] to request return instructions and the correct return address.
Do not send a return without authorization, as this may delay or prevent us from identifying and processing it.
If you are returning an item because you ordered the wrong part, changed your mind or no longer need it, you may be responsible for the return shipping costs.
If the return is due to an incorrect, defective or damaged item supplied by AutoNationPart, we will provide instructions regarding return shipping after reviewing your claim.
Where the customer is responsible for return shipping, those shipping costs are generally non-refundable.
For valuable items, we recommend using a trackable shipping service and retaining your shipping receipt until your return has been completed.
Refund Processing Time
After your return reaches us, please allow [X business days] for inspection and processing.
Once a refund has been issued, additional processing time may be required by your bank, card issuer or payment provider before the funds appear in your account.
Order Cancellations
If you need to cancel an order, contact us as soon as possible.
We will make reasonable efforts to cancel the order before it enters processing or ships. However, once an order has been processed or shipped, it may no longer be possible to cancel it and the standard return process may apply.
Need Help?
If you have questions about a return, refund, damaged item or vehicle fitment, our support team is here to help.
Email: info@autonationpartshop.com
When contacting us about an order, please include your order number so we can assist you faster.
AutoNationPart
Quality Parts. For Every Journey.
